PureSpark Cleaning Solutions — Terms of Service

Effective Date: May 27, 2025

By booking a service with PureSpark Cleaning Solutions, you agree to the following terms and conditions. Please read them carefully before scheduling.

1. Booking & Confirmation

  • Service Requests: Submitting a booking request does not guarantee your selected date and time. We will confirm availability via email or phone.

  • Deposits:

    • Standard Cleaning: Requires a $70 non-refundable deposit, applied to the total cost.

    • Deep Cleaning / Move-Out Services: Require a 50% non-refundable deposit.

  • Payment Authorization: For credit card payments, a hold will be placed 24 hours before the scheduled service, with charges processed post-service.

2. Cancellation & Rescheduling

  • Notice Requirement: A minimum of 24 hours' notice is required for cancellations or rescheduling.

  • Fees:

    • Late Cancellations: The deposit will be forfeited as a cancellation fee.

    • Rescheduling: Clients may reschedule up to 4 times with proper notice; exceeding this limit results in deposit forfeiture.

3. Service Scope & Limitations

  • Service Inclusions: Our services include residential cleaning, deep cleaning, move-in/move-out cleaning, and commercial cleaning.

  • Right to Refuse: We reserve the right to refuse or terminate service if:

    • The environment is unsafe (e.g., presence of weapons, hazardous conditions).

    • The premises are excessively cluttered or unsanitary.

    • Utilities are disconnected.

4. Client Responsibilities

  • Preparation: Clients should tidy up personal items and ensure clear access to areas requiring cleaning.

  • Pets: Must be secured during the cleaning service.

  • Parking: Clients must provide accessible parking. Any parking fees incurred will be added to the service charge.

5. Payments

  • Due Date: Payment is due on the day of service.

  • Accepted Methods: We accept cash, check, credit/debit cards, and electronic transfers (e.g., PayPal, Zelle).

6. Refund Policy

  • Service Satisfaction: If you are dissatisfied with our service, please contact us within 24 hours. We will address concerns on a case-by-case basis.

  • Deposits: All deposits are non-refundable.

7. Liability

  • Damages: PureSpark is not responsible for pre-existing damages or items not secured prior to cleaning.

  • Valuables: Clients should secure valuables; we are not liable for missing items unless negligence is proven.

8. Changes to Terms

We may update these terms periodically. Continued use of our services constitutes acceptance of any changes.

Contact Us:
📧 info@purespark.ca